We are committed to providing you with insightful and meaningful connections with our experienced readers. Your satisfaction is our priority, and we want every chat to be a valuable experience. If, for any reason, your conversation doesn't meet your expectations, we're here to make it right.
How Our Guarantee Works
If you find that a chat session did not meet your expectations, you may be eligible to receive a credit to your account. This credit can then be used for future conversations with any of our talented readers, allowing you to find the perfect connection.
Eligibility and Terms
To ensure fairness and prevent misuse, our Satisfaction Guarantee is subject to the following terms:
- Credit Limit: Eligible credits are issued up to a maximum the number of credits of the duration of the debated conversation with a maximum of 30 minutes/ credits.
- Frequency: This guarantee can be utilized once every 30 days per user.
- Timeliness: Claims must be submitted within 24 hours of the conversation that’s being referred to.
Our Commitment to You
We reserve the right, at its sole discretion, to review each guarantee request and to approve, deny, or issue a partial credit based on the circumstances.
