Customer support

Contact us

We are always open for questions, comments and / or feedback.

Share your experience and opinion with us. If you unexpectedly are not 100% satisfied with your reading, please let us know. You can fill in the contact form below and you will receive a response within twelve hours.

Contact address

86-90 Paul Street
London EC2A 4NE London
+44 2038703971
(only customer support)


Hello there! My name is Amy and I oversee Customer Service at Mediumchat. When there are any questions, concerns, and general inquiries--chances are, I will be assisting you. We strive for the easiest, quickest and most customer-focused service we can provide and we are always available to help you out.

Your questions, comments and feedback help me and our team make the system better and more user-friendly. We love receiving your thoughts and feedback, as this provides us with a better understanding of how to constantly improve and stand out from other psychic or spiritual platforms.

The best way to contact me is via the contact form and I will do my very best to answer as quickly as possible. If necessary, you can also expect a call back immediately.

What is your question about?


How do I leave a review?
Other questions

Chat logs

I did not receive my chat log
I cannot find my chat log?

Credits / Payments / SMS-alerts

My credits are not credited to my account
How do Mediumchat Credits work
I do not receive an SMS alert
Sign up for discounts and newsletters
Other question


I was unable to start my trial chat
I am not satisfied with my chat conversation
The connection was lost during the chat
Other question

Email consult

When will my e-mail consultat be answered?
I have not received my email consult
Why can't every reader receive email consultations?
Other questions

Other questions

Are you still looking for new readers?
How can I register as a new reader?
How can I delete my account?
Other question